Refund policy

🏷️ Buy 1 Get 1 Free Return Policy

Both products must be returned together, including the free item. Single-item returns from a Buy 1 Get 1 Free pair will not be accepted or refunded.

Both products must be unused and meet the conditions below. Refunds are based on the product amount actually paid, subject to the deductions in this policy. Free items have no separate refundable value.

↩️ Return Window & Eligibility

  • Request your return on our website within 3 days of delivery.
  • We do not arrange return pickups. Return courier costs are your responsibility and will not be reimbursed.
  • Once approved, the returned parcel must reach us within 15 days of your original order's delivery date.

No refund will be processed unless the return is first initiated on our website. Emailing or messaging us on WhatsApp does not replace submitting a website return request.

Products must be unused, unworn and unaltered, with tags intact. Include a receipt or proof of purchase.

Please include the original product packaging. If it is lost or missing, the return can still be accepted, subject to the packaging deduction below.

📦 How to Return Your Order

  1. Initiate your return on our website within 3 days of delivery.
  2. Wait for approval and return instructions from our team.
  3. Arrange and pay for shipping to the address below.
  4. Share the courier name and tracking details with our team after dispatch.
  5. Ensure the parcel reaches us within 15 days of your original order's delivery date.

📍 Return address

Prachi Tiwari (Squircle Warehouse Manager)
Flat 1004, B7 Tower, 10th Floor
Blue Ridge Township, Mann Road, Phase 1
Hinjewadi, Survey No. 157, Village Hinjewadi
Tehsil Mulshi, Pune, Maharashtra
India – 411057

We do not arrange return pickups. Return courier costs are your responsibility and will not be reimbursed.

Pack products securely and use a courier with tracking. If the original packaging is missing, use suitable protective packaging.

You are responsible for ensuring the parcel reaches us safely and on time. Dispatching within 15 days is not sufficient; it must be delivered to us within that period.

Returns sent without prior approval or received after the 15-day deadline will not qualify for a refund under this policy.

💳 Partial COD Payment

Partial COD orders require an upfront payment at the time of placing the order, with the remaining amount payable at the time of delivery.

The upfront Partial COD amount is non-refundable once the order has been confirmed and processed.

The upfront Partial COD amount will not be refunded if the shipment is refused, rejected, returned to origin (RTO), the customer is unavailable or unreachable, the delivery address or contact details provided are incorrect, or delivery cannot be completed due to reasons attributable to the customer.

If an order is successfully delivered and later returned under this Return Policy, the upfront Partial COD amount will remain non-refundable. Only the eligible refundable product amount will be considered after applicable deductions.

If an order cannot be fulfilled or is cancelled by Squircle before fulfilment, any refund required under applicable law will be processed accordingly.

📦 One-Time Reshipment for Partial COD Orders

If you have made an upfront Partial COD payment and your parcel could not be delivered through no fault of your own, we will reship your order once, provided you contact our team and request reshipment within 3 days of the parcel being marked Return to Origin (RTO).

Only one reshipment is permitted per order. Requests received after this 3-day window will not be eligible for reshipment.

💸 Refunds & Deductions

For eligible returns, we refund the eligible product amount actually paid after discounts, subject to these deductions:

  • Upfront Partial COD payment is non-refundable. This applies as described in the Partial COD section above.
  • Opened StickyPod seal/tape: ₹49 per StickyPod. The product must still be unused and meet all other return conditions.
  • Missing original product packaging: ₹49 per item. This applies if the packaging is lost or not returned.

Refunds are processed after we receive the returned products and complete the quality check.

Refunds are usually processed within 5 to 8 business days to the original payment source after the returned products are received and inspected.

🔁 No Exchanges

We currently do not offer exchanges. To purchase a different product, color or variant, please place a new order on our website.

🎁 Surprise Me Orders

Surprise Me items are not eligible for return or refund. Colors are randomly selected as part of the experience, so these purchases are final sale. Please make your selection mindfully.

🚚 No Cancellations After Shipment

Once an order has shipped, it cannot be cancelled.

If the shipment is refused, rejected, cannot be delivered due to customer-related reasons, or is returned to origin, the upfront Partial COD amount will not be refunded.

If the order is delivered, you may initiate a return on our website after delivery, subject to this policy.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered. If an item is damaged, defective or incorrect, initiate a website return request within 3 days of delivery and contact our team immediately. Share the unboxing video for verification.

Wait for approval and return instructions before shipping the product back.

Products used, worn, altered or damaged after delivery may fail the quality check and may not qualify for a refund.

💬 Need help?
Email: team@squircle.co.in
WhatsApp: 9270142894